tix/SYS Support Coverage

For Festival clients uur standard support agreement includes:

  • Consultation regarding hardware and third-party network software selection and installation (the actual installation of the network hardware and software is to be done by a third-party). We will work on your behalf to ensure that installation is done correctly.
  • tix/SYS software installation and training (either remote or on-site)
  • Consultation with regard to the creation of event codes, ticket and discount types, methods of payment, and other related set-up issues, as well as box office procedures.
  • 24 hour telephone support. This includes determining physical network problems, software maintenance, and incidental modifications to the tix/SYS software and infrastructure.
  • Up to 3-person-days each for tix/SYS customization and non-software support, including having a tix/SYS support person on-site if desired.





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